I think there is problem with the pulse client. The Ethernet adapterJuniper Network Agent Virtual Adapter is not present. Weird. You may have to create a case with Juniper. Try and reinstall the pulse client, reboot the pc and test again.
You can enable ftp and copy the file or view it using >file show new-sec-config and copy the contents. Did you try to run a trace route from one of the devices in Controls to the vpn client address?